Fast Delivery with 7-Eleven — Convenient Anytime, Anywhere

7-Eleven uses real-time inventory technology connected directly to each store — ensuring accurate order confirmation, a low cancellation rate, and fast delivery to your door, day or night.

Low order cancellation rate Open 24/7 7-Eleven ordering app GrabMart ShopeeFood English-friendly

Delivery Information for Visitors & Expats in Vietnam

⏱

Average Delivery Time

~21 min

From order placement to doorstep — typically within 24 minutes

🕐

Store Hours

24/7

All stores open round-the-clock, every day of the year

📦

Cancellation Rate

4.60%

Delivery Coverage

Ho Chi Minh City (HCMC) — District 1, 3, 5, 7, 10, Binh Thanh, Go Vap, Thu Duc and more
Hanoi — Hoan Kiem, Ba Dinh, Dong Da, Cau Giay, Tay Ho and surrounding areas
Coverage area is automatically detected by the ordering app based on your delivery address
Use store locator to find the nearest 7-Eleven

How to Order 7-Eleven Delivery

Order from 7-Eleven in just a few steps — all major platforms support English-language interfaces:

Open the app

Choose the 7-Eleven ordering app, GrabMart, or ShopeeFood

Select store

The app automatically suggests the nearest 7-Eleven to your delivery address

Browse & add items

Ready-to-eat food, drinks, snacks, household essentials, and more

Confirm & track

Place your order and track real-time delivery status — typically arrives within 24 minutes

Available ordering platforms:

7-Eleven ordering app GrabMart GrabFood ShopeeFood

Service available 24/7 — including late nights and public holidays
Delivery fee varies by platform and distance
Promo codes and vouchers can be applied at checkout

Payment Methods

7-Eleven delivery supports multiple payment options — no cash required. Most international cards and e-wallets are accepted through the ordering platforms.

💳

Credit / Debit Card

Visa, Mastercard, JCB accepted via GrabMart & ShopeeFood

📱

Momo / ZaloPay

Popular Vietnamese e-wallets used widely across Vietnam

💵

Cash on Delivery

Available on select platforms — check at checkout

Delivery Performance — 7-Eleven vs Industry Average

Real operational data shows 7-Eleven performs strongly on order reliability — backed by real-time inventory technology integrated directly at store level. Compared to key competitors in the convenience retail segment:

7-Eleven

3.16

Driver Wait Time
(Minutes)

21.54

Average Delivery
Time (Minutes)

4.60%

Merchant
Cancellation Rate

0.20%

Temporary
Pause Rate

Key Competitors

Key
Competitors

3.40

Driver Wait Time
(Minutes)

20.71

Average Delivery
Time (Minutes)

12.00%

Merchant
Cancellation Rate

1.80%

Temporary
Pause Rate

✓ 7% faster

~ Comparable

✓ 2.6× lower

✓ More stable

Source: Operational data from delivery platform partners, April 2026

2.6×

Lower cancellation rate than industry average — powered by real-time in-store inventory management

21.5'

Average actual delivery time — faster than the 24-minute target in most orders

7-Eleven Technology — Why Cancellation Rates Stay Low

7-Eleven's cancellation rate of 4.60% is 2.6× lower than the industry average — a result of purpose-built operational technology running directly at each store.

📦

Real-time inventory checking 7-Eleven's inventory system connects directly with ordering platforms — items only appear when they are physically in stock at that store. This eliminates the frustration of placing an order only to have it cancelled due to stock-out.
🏪

In-store order fulfillment Every order is received and prepared by store staff on-site — no intermediate warehouse, no remote dispatching. This lean process keeps driver wait time to just 3.16 minutes.
🔗

Stable multi-platform integration The system syncs in real time with the 7-Eleven ordering app, GrabMart, and ShopeeFood — keeping order data, inventory, and store status consistent across all channels.
📍

Dense store network Hundreds of stores across HCMC and Hanoi shorten delivery distances — less travel time for riders means faster delivery to your door.

Understanding the Delivery Metrics

The numbers behind each order reflect service quality in a transparent, objective way. Here is what each metric means:

Driver Wait Time

The time from when the rider arrives at the store to when they collect the packed order. Reflects how quickly store staff can prepare an order.

7-Eleven: 3.16 min — 7% faster than industry

Average Delivery Time

Total time from order placement to doorstep delivery — including preparation and transit. The most important metric for customers.

7-Eleven: 21.54 min — faster than the 24-minute target in most orders

Merchant Cancellation Rate

The percentage of orders cancelled by the store. A low rate means accurate real-time inventory — customers only see items that are actually available, reducing disappointment.

7-Eleven: 4.60% — 2.6× lower than industry average (12%) thanks to integrated inventory technology

Temporary Pause Rate

The percentage of time a store temporarily stops accepting online orders. The lower this is, the more reliably customers can place an order at any time.

7-Eleven: 0.20% — consistently available for ordering

Frequently Asked Questions

Does 7-Eleven deliver at night?

Yes. All 7-Eleven stores in Vietnam are open 24 hours a day, 7 days a week — including public holidays. Delivery is available through GrabMart and ShopeeFood during their operating hours, which typically cover early morning to midnight or later depending on your area.

How long does delivery actually take?

7-Eleven's average actual delivery time is 21.54 minutes — typically faster than the 24-minute target. This is measured from order placement to doorstep, including both preparation at the store and transit time.

Why might my order be cancelled?

7-Eleven uses a real-time inventory system — items that are out of stock are automatically hidden from the menu on ordering platforms, minimising the chance of placing an order that cannot be fulfilled. As a result, 7-Eleven's cancellation rate is just 4.60% — 2.6× lower than the industry average (12%).

I can't find a 7-Eleven near me on the app — why?

This is uncommon as 7-Eleven continues to expand its store network across HCMC and Hanoi. If no store appears, your delivery address may be outside the delivery radius of the nearest store. You can check the latest store locations at the 7-Eleven store locator or try adjusting your delivery address.

Can I track my order in real time?

Yes. All delivery platforms — GrabMart and ShopeeFood — provide real-time order tracking, showing each stage: order being prepared at the store, rider has picked up the order, and order on the way to you.

Do I need to speak Vietnamese to order?

No. GrabMart and ShopeeFood both support English-language interfaces. The 7-Eleven ordering app may be primarily in Vietnamese, but GrabMart is the most foreigner-friendly option with full English support and international payment methods.

What products are available for delivery?

7-Eleven delivery covers the full in-store range: ready-to-eat food, sandwiches, rice boxes, hot drinks, cold beverages, snacks, instant noodles, personal care products, household essentials, and seasonal items. Product availability may vary slightly by store location.

Is there a minimum order value for delivery?

Minimum order requirements depend on the platform. GrabMart and ShopeeFood each set their own minimum cart value, which is shown in the app before checkout. Delivery fees also vary by distance and platform promotions.

Order Now — Fast Delivery Across Vietnam

With hundreds of stores across HCMC and Hanoi, 7-Eleven always has a location near you — ready to deliver any time of day or night.

7-Eleven ordering app GrabMart ShopeeFood

Order Now

Find your nearest store at the 7-Eleven store locator
Open 24/7 — including public holidays and Tết
Thousands of products from food to everyday essentials